Shipping policy

Orders are picked, imaged, and bench-tested before dispatch. This takes up to two business days. Orders placed after 2pm Friday are processed the following Monday.

You will receive a dispatch email with tracking as soon as the parcel is scanned by the carrier.

Shipping is free on all orders over $150. Below that, a flat $12 standard rate applies, shown at checkout before you pay.

United States and Canada: 3–7 business days. United Kingdom and EU: 4–9 business days. Australia and New Zealand: 5–10 business days.

These are estimates from the carrier, not guarantees. Customs inspections and severe weather can add time.

Sales tax or VAT, where applicable, is calculated and shown at checkout.

For deliveries outside our domestic shipping zones, the recipient may be responsible for import duties levied by their country. We declare all shipments accurately and at full value; we cannot mark parcels as gifts.

Please check your shipping address carefully. We can amend an address only before dispatch — email us immediately if you spot a mistake.

If a parcel is returned to us because the address was wrong or nobody collected it, we will refund the order minus the original shipping cost, or re-ship it once you cover postage again.

If tracking has not moved for seven business days, contact us and we will open an investigation with the carrier.

If a parcel arrives visibly damaged, photograph it before opening and send us the photos. We will replace the unit at no cost to you.