Returns & refunds

You may return any product within 30 days of delivery for a full refund of the purchase price.

The product must be in resalable condition: complete with its power adapter, cables, mounting hardware, and packaging, and free of physical damage. Software you installed and data you stored are your responsibility to remove — wipe the drive before sending it back.

Email REPLACE-ME@example.com with your order number and the reason for the return. We will reply with a return authorisation number and the address to send it to.

Please do not send anything back before you have that number — unannounced returns are difficult to match to an order and slow your refund down.

If the product is faulty, was not as described, or we sent the wrong item, we pay. We will email you a prepaid return label.

If you simply changed your mind, you cover return postage. We recommend a tracked service — until it reaches us, the parcel is your risk.

Refunds are issued to the original payment method within five business days of the returned item arriving and passing inspection.

Depending on your bank, the money can take a further 3–10 business days to appear on your statement. We cannot speed that part up.

Original shipping charges are refunded only where the return is the result of a fault or our error.

Products with physical damage caused after delivery, including liquid ingress, drops, and damage from incorrect power adapters.

Products missing the power adapter or other supplied accessories, unless the return is due to a fault.

Returns requested more than 30 days after delivery. After that point your warranty still applies — see the warranty policy.